Q & A
Houston Organic Move In - Move Out Cleaning Service is committed to your complete satisfaction. Here are our most frequently asked questions.
What can we expect from Houston Organic Move in - Move Out Cleaning Service? You can expect trust, dependability, honesty, accountability and a perfectly cleaned your vacant home or apartment. In addition, the products we use is always be 100% toxic free, chemical free and 100% fragrance free, and planet friendly. Expect the showers, tubs, toilets, sinks, faucets, counters and mirrors to be cleaned and disinfect. Base board dusted. Floors swept, mopped, and vacuumed. Wall dusted, cobwebs removed, fan dusted, front of major appliances cleaned, stove top, and microwave cleaned, trash removed and recycle. You can expect a lot from us all for one price with no add on charges. Ever.
Are you truly 100% Eco friendly – Yes. Houston Organic Move In - Move Out Cleaning Service is 100% fragrance free, chemical free and toxic free. As the owners, this is how we live our lives and maintain or home. Our business is an extension of who we are and how we live.
How much does your cleaning service cost? – We are very happy to be recognized as THE only provider of affordable, quality, 100% Eco-friendly move in move out cleaning services. Please note, our costs to clean vacant homes and apartments will vary and will depend on the size of the home.
How do I make payment? Once your appointment has been schedule and confirmed by one of our staff, you will receive an invoice from chase to make your payment. Full payment is expected once your appointment has been confirmed and before cleaning staff is assigned. NO CASH IS ACCEPTED. NO REFUND.
Do you only clean vacant homes and apartments. Yes. Houston Organic Move in - Move Out Cleaning Service only clean vacant homes and vacant apartments.
What method of payments do you accept? Houston Organic move in and move out cleaning service accept, MasterCard, Visa, American Express, and Discover. For your safety, we do not accept payments by way of cash apps. If you choose to pay by checks, please note, all personal and business checks must clear the bank before service will be provided.
Do you give refunds? No. We do not. However, if for any reason you are not 100% satisfied with the cleaning, please notify us within the first 24 hours after the cleaning and we will have a team member back at your home to re-clean the area, at no cost to you.
How many people will you send to clean? The number of people send to clean will depend on the size of the home or apartment. For example, for 1-2 bedroom apartments, we will send one team member. For 3-4 bedrooms’ home, a team of two is send. For larger homes a team of up to 3-4 maybe send.
Is there anything we need to do before your cleaning staff or team arrive? Yes. We ask that the home or apartment be completely vacant before our cleaning team arrival.
Do you supply all the products necessary to clean the home or apartment ? Yes. We do. We arrive with all of the cleaning solutions and equipment that are necessary to clean the home or apartment.
How can we schedule our move-in or move-out home or apartment cleaning appointment? You can schedule your appointment by texting us, calling us or on the contact page on our website.
Is there a window for the cleaning staff or team to arrive? No. We do our very best to stay true to our schedule. If your appointment is schedule for 8am, we try to get our staff there a bit before.
How dependable are Houston Organic Move In- Move Out Cleaning Service Teams? Our cleaning teams are very dependable, experienced, insured and will arrive on time to professionally clean your home or apartment and leave only when the work is completed. They are not allowed to smoke or wear perfume on cleaning assignments.
What if your team missed something? While this is very unlikely, we know anything is possible. If for any reason our cleaning team miss something, not to worry. We will be happy to re-clean the area of concern at no additional cost to you when you contact us before the end of next business day after the clean.
Are your cleaners bonded? - Yes. They are. Every one of our team and or staff members are bonded.
Are you insured? Yes. We are. Our business is fully insured for our protection and yours.
Do I need to be present during the cleaning? No, you do not need to be present. Our business hours are from 7 a.m. to 6 p.m. Monday to Friday. As long as we have permitted access to the home or apartment, the cleaning will take place during those hours unless otherwise arranged.
What is not included in the cleaning? Our staff will not clean anything outside the home or apartment.
How often do you provide service? Houston Organic Move in and Move Out Cleaning Service is happy to provide service every day, every week, every two weeks, or once a month. It all depends on your cleaning needs.
Can I give special instructions? Yes, you can. As long as they are within reasons, we will do our best to accommodate them. If we are not able to accommodate a request, one of our customer service staff will let you know right away.
Will my initial cleaning cost more? No. It will not. No extra cost for initial cleaning. While we understand that the first cleaning may take longer than subsequent cleaning, we will never charge extra for initial cleaning service provided.
What is your cancellation policy? – We ask that you give us at least 24 hours’ notice to avoid being charged a cancellation fee. If you cancel less than 24 hours you will be charged the full service fee. If you notify us 48 hours before your schedule cleaning, you will not be charged a cancellation fee.
Will I be charged a cancellation fee? Yes, if you cancel 24 hours before your schedule cleaning, you will be charged 50% of your schedule cleaning fee. If you cancel less than 24 hours of your schedule cleaning, you will be charged the full service fee.
Can I reschedule a cleaning? Yes. Life is unpredictable. We know that. That is why we work with your schedule. If you need to reschedule a cleaning, please call us 48 hours before your scheduled service to reschedule. We’ll do our best to accommodate all of your scheduling needs.
What happen if you show up and does not have access? We do understand things happen, however if you have a confirmed schedule appointment and our cleaning team show up and cannot access the home or apartment, we will call and or send you a message. If you are not able to arrive at the home within 15 minutes or less of being notified, the cleaning team will leave and you will be charged the full service fee for the appointment.
Do you provide service on the weekends? While our regular business days are Monday - Friday, we do accommodate special request. Please note, these request will need to be made 2-3 days in advance and the cleaning cost will be modified to accommodate the special request.
What are your regular hours? Our regular hours are 7 am – 6pm.
What are your regular work days? Our regular days are Monday - Friday. However, we can accommodate Saturday and Sunday appointments. Cost will be modified to accommodate special request.
What if something gets damaged during the cleaning? You can rest assured that at Houston Organic Move In and Move Out Cleaning Service will take care of items that get damaged by our team members. Our team members treat each home and apartment with extreme care and respect. If something break during cleaning, a claim will be filed with the insurance company to either repair or replace the damage item. Please let us know if you have any other questions or concerns that we can address for you. We will be happy to.
Whether you’re moving out of an existing resident or moving into a new home or apartment, Houston Organic Move In and Move Out Cleaning will help to make your transition a lot easier and healthier by taking care of the cleaning for you.