Q & A
Houston Organic Cleaning Service is committed to your complete satisfaction. Here are our most frequently asked questions.
What can we expect from Houston Organic Cleaning Service? You can expect trust, dependability, honesty, accountability and a perfectly cleaned home every time. In addition, the products we use to clean your home will always be 100% toxic free, chemical free and 100% fragrance free, planet and pet friendly. Expect your showers, tubs, toilets, sinks, faucets, counters and mirrors to be cleaned and disinfect. Base board dusted. Your floors swept, mopped, and vacuumed. Wall dusted, cobwebs removed, fan dusted, front of major appliances cleaned, stove top, and microwave cleaned, and trash removed. You can expect a lot from us.
Are you 100% Eco friendly – Yes. Houston Organic Cleaning Service is 100% fragrance free, chemical free and toxic free. As the owners, this is how we live our life and maintain or home. Our business is an extension of who we are and how we live.
How much does your cleaning service cost? – We are very happy to be recognized as THE only provider of affordable, quality, 100% Eco-friendly house cleaning services. Please note, the costs to clean your home will depend on the size of your home and any additional service you request.
How do I make payment? Once your appointment has been schedule and confirmed by one of our staff, you will receive an invoice from chase to make your payment. Full payment is expected once your appointment has been confirmed and before cleaning staff is assigned. NO CASH IS ACCEPTED.
Is payment collected before or after service? All payments are collected before service is provided.
What method of payments do you accept? Houston Organic house, home and apartment cleaning service accept, personal and business checks as well as MasterCard, Visa, American Express, and Discover. For your safety, we do not accept payments by way of cash apps. All personal and business checks must clear the bank before service will be provided.
Do you give refunds? No. We do not, at this time. However, if for any reason you are not 100% satisfied with the cleaning, please notify us within the first 24 hours after the cleaning and we will have a team member back at your home to re-clean the area, at no cost to you.
How many people will you send to clean ? The number of people send to clean will depend on the size of the home or apartment. For example, for 1-2 bedroom apartments, we will send one team member. For 3-4 bedrooms’ home, a team of two is send. For larger homes a team of up to 3-4 maybe send.
Can you use our cleaning products to clean? If your cleaning products are toxic free, chemical free and fragrance free we will have no problems using your cleaning solutions. However, if they are not, we will not be able to use them and will use our own. Please keep in mind that our cleaning team arrive with all the cleaning solutions and equipment that are necessary to clean the home or apartment. We can however, use your vacuum cleaner if you would like is to.
Is there anything I need to do before your cleaning staff or team arrive? Yes. Essentially, since the home or apartment will be empty, we ask that anything that needs to be thrown out, be removed from the home or apartment before we arrive because we only clean empty homes.
Do you supply all the products necessary to clean the home or apartment ? Yes. We do. We arrive with all of the cleaning solutions and equipment that are necessary to clean the home or apartment.
Where can I schedule my healthy home or apartment cleaning appointment? You can schedule your appointment by texting us, calling us or on the contact page on our website.
Is there a window for the cleaning staff or team to arrive? Yes, there is. While we cannot warranty our exact time of arrival we do offer arrival windows of one hour for your convenience. Any longer and we will notify you a head of time.
How dependable are Houston Organic Cleaning Services staff? The cleaning teams at Houston Organic Cleaning Service are not only fully trained and insured, but, our uniformed staff will arrive on time, professionally clean your home and leave within a specified time. They are not allowed to smoke, eat, drink, speak loudly, use their phone, wear perfume, or enter the homes or apartments without shoe covers. One of our goal is to contribute to the health and well-being of our clients and the environment at large. The only way to accomplish this to by being dependable.
What if your team missed something? If for any reasons our house cleaning team miss something, not to worry. We will be happy to re-clean the area of concern at no additional cost to you when you contact us by the end of the next business day following your service.
Can I have the same Houston Organic Cleaning Service team clean every time? No that will not be possible. Because all our cleaning staff are experience cleaners, you can ensure that the quality of their work will always be consistent regardless of the team we send.
Are your cleaners bonded? - Yes. They are. Every one of our team and or staff members that enters your home or apartment is bonded.
Are you insured? Yes. We are. Our business is fully insured for our protection and yours.
Are your cleaning products safe for pets – Yes, they are very much safe for your pets. Our cleaning solutions are made only 100% natural ingredients that is safe for the entire family. And yes, your pet. These are the very same products we use in our home.
Do I need to be present during the cleaning? No. Our business hours are from 8 a.m. to 5 p.m. Monday to Friday. As long as we have permitted access to the home or apartment, the cleaning will take place during those hours unless otherwise arranged.
What is not included in the cleaning? Houston Organic Cleaning Service customize its services to accommodate the needs of each customer so they only pay for the service they need and nothing more. That said, we will not wash, fold or put away laundry. We do ask that you put away all clothes, dishes and other items that we would now want to misplace.
Should I remove my pets during the cleaning? Yes. We are a very proud pet-friendly company. We are pet owners ourselves. However, we do ask, if your pet is aggressive in any way, please leave him or her outside or in a gated area to ensure the safety of our professional housecleaning team.
How often do you provide service? Houston Organic Cleaning Service is happy to provide service every day, every week, every two weeks, or once a month. It all depends on your cleaning needs. You may also request house cleaning services for special events, and move-in, move-out.
Can I give special instructions? Yes, you can. As long as they are within reasons, we will do our best to accommodate them. If we are not able to accommodate a request, one of our customer service staff will let you know right away.
Will my initial cleaning cost more? No. It will be the same as the daily, weekly, bi-weekly or monthly cost. No extra cost for initial cleaning. While we understand that the first cleaning may take longer than subsequent cleaning, we will never charge extra for initial cleaning service provided.
What is your cancellation policy? – We ask that you give us at least 24 hours’ notice to avoid being charged a cancellation fee. If you cancel less than 24 hours you will be charged the full service fee. If you notify us 48 hours before your schedule cleaning, you will not be charged a cancellation fee.
Will I be charged a cancellation fee? Yes, if you cancel 24 hours before your schedule cleaning, you will be charged 50% of your schedule cleaning fee. If you cancel less than 24 hours of your schedule cleaning, you will be charged the full service fee.
Can I reschedule a cleaning? Yes. Life is unpredictable. We know that. That is why we work with your schedule. If you need to reschedule a cleaning, please call us 48 hours before your scheduled service to reschedule. We’ll do our best to accommodate all of your scheduling needs.
What happen if you show up and does not have access? We do understand that things happen, however if you have a confirmed schedule appointment and our cleaning team show up and cannot access the home, we will call and or send you a message. If you are able to arrive at the home within 15 minutes or less of being notified, the cleaning team will leave and you will be charged the full service fee for the appointment.
Do you provide service on the weekends? While our regular business days are Monday - Friday, we can accommodate special request from time to time. Please note, these request will need to me made 2-3 days in advance and the cleaning cost will be modified to accommodate the special request.
What are your regular hours? Our regular hours are 8 am – 5 pm.
What are your regular work days? Our regular days are Monday - Friday. However, we can accommodate Saturday appointments. Cost will be modified to accommodate special request.
What if I am not 100% satisfied? - If you are not 100% satisfied, we ask that you let us know within 24 hours of your service and we will send a team member back to the home or apartment to re-clean the area you are not satisfied with.
What if something gets damaged during the cleaning? You can rest assured that at Houston Organic Cleaning Service will take care of items that get damaged by our team members. Our team members treat each home with extreme care and respect. If something happens to break during our cleaning, a claim will be filed with the insurance company to either repair or replace the damage item. Please let us know if you have any other questions or concerns that we can address for you. We will be happy to.